Shipping policy
Shipping Policy
Order Processing
All orders are typically processed within 1–3 business days (excluding weekends and holidays) after your order confirmation email has been received.
You will receive a shipping confirmation email with tracking information once your order has shipped.
Please note that processing times may vary during holidays, sales events, or periods of high order volume.
Domestic Shipping
We currently ship within the United States using USPS and UPS.
Shipping rates are calculated at checkout based on package size, weight, destination, and carrier rates.
Delivery estimates provided by shipping carriers are not guaranteed and may be affected by weather, carrier delays, holidays, or other circumstances outside our control.
Local Delivery
We proudly offer free local delivery within select areas of Fayetteville, Spring Lake, and Lillington, North Carolina.
Eligible ZIP Codes
- 28301
- 28303
- 28304
- 28305
- 28306
- 28307
- 28308
- 28311
- 28312
- 28314
- 28390
- 27546
Within 48 hours of placing your order, we will contact you by email and/or phone to arrange your delivery.
Local Delivery Options
Drop-Off Delivery
Your order will be delivered directly to your residence and left at your front door, porch, or designated delivery location.
Meet-Up Delivery
A mutually agreed upon public meeting location within the Fayetteville, Spring Lake, or Lillington area will be arranged for in-person delivery.
Local Delivery Schedule
Because we operate our business alongside full-time employment, local deliveries are generally scheduled outside normal business hours.
Weekday Delivery Windows
- 6:00 AM – 7:00 AM
- 5:30 PM – 7:00 PM
Weekend Delivery Windows
- 8:00 AM – 8:00 PM
We appreciate your flexibility and understanding as a small handmade business.
International Shipping
At this time, we do not offer international shipping.
Order Tracking
Once your order has shipped, you will receive a tracking number by email.
Please allow up to 48 hours for tracking information to update within the carrier’s system.
If your order has not arrived within 10 days of receiving your shipping confirmation email, please contact us at:
sssccraftworks@gmail.com
Please include your name and order number so we can assist you promptly.
Damaged Packages
Please inspect your order immediately upon delivery.
If your order arrives damaged, defective, or incorrect, contact us as soon as possible at:
sssccraftworks@gmail.com
Please include:
- your order number,
- photos of the item,
- and photos of the packaging.
All damage claims are reviewed on a case-by-case basis, and we will make every reasonable effort to reach a fair resolution.
Returns & Exchanges
Due to the handmade and hygienic nature of many of our products, certain items are non-returnable.
For complete details, please review our Return Policy:
Contact Us
If you have any questions regarding shipping, delivery, or your order, please contact us at: